Cancellation Policy

At URBANLUSA, we're dedicated to ensuring swift order processing.

Once you've made the payment, we cannot cancel your order because it is linked to our manufacturing facility and thus goes directly to our factory for processing.

However, if you realize you've selected the wrong phone model or specifications, or if you need to change your shipping address, you have a 24-hour window to contact us via email along with your order number, and we'll assist you with the necessary changes.
Email: info.urbanlusa@gmail.com

After the initial 24-hour period, any modifications may be subject to additional charges, which will be determined based on the specific changes requested.

We strongly recommend verifying your order details before confirming your purchase.

Should you have any questions or require assistance, please don't hesitate to reach out to our customer support team promptly. 

We are here to assist you.

Thank you.

Sincerely,

URBANLUSA Team